Routine Appointments

We operate using an 'on the day' appointment system. If you would like to request a GP appointment you are required to submit an eConsult online consultation.

A doctor will review all eConsult requests on the same day. If you need to be seen, the doctor will arrange this. The easiest way to submit an eConsult is via the NHS App. This video shows you how to do this or by submitting an eConsult request here >>

The appointment might not be with a GP and may instead be with a Pharmacist, Nurse Practitioner, Advanced Clinical Practitioner, or a GP at the walk-in centre. The appointment may be a routine appointment, in which case you will be offered the next available appointment, waiting times for a routine appointment may vary.

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Your GP or nurse may offer you a chaperone for certain examinations. This is also something you can request.

Interpreting Services

Language Empire can provide male & female interpreters in a range of languages to help you in your appointment. Simply ask for an interpreter when booking your appointment. You are encouraged to use this facility. There is no charge to the patient.

Home Visits

A doctor can deal with approximately four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the surgery if at all possible. However, we can visit you at home if your medical condition makes this necessary.

To request a home visit you are required to submit an eConsult online consultation. A doctor will review all eConsult requests on the same day. If you need a home visit, the doctor will arrange this. The easiest way to submit an eConsult is via the NHS App. This video shows you how to do this or by submitting an eConsult request here >>

You can be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Disabled Access / Special Requirements

Our surgery is on two floors. Unfortunately, there is no lift available within the building. This will not affect the services we offer or your ability to the GP of your choice. Please let reception know if you need to be seen on the ground floor when making your appointment. If you have any other requirements to make your visit to the surgery easier, please let a member of our team know.

Pharmacy First

We regularly use Pharmacy First who provide NHS-funded treatment and advice, where clinically appropriate, for a range of symptoms and conditions. This includes, but is not limited to, sinusitis, sore throat, acute otitis media, infected insect bite, impetigo, shingles, and uncomplicated urinary tract infections in women.

You may automatically be referred to your nominated pharmacy using Pharmacy First if you fit the criteria. You will hear from the pharmacy within 24 hours and receive a local consultation for minor ailments by Community Pharmacists.