Routine Appointments

Routine appointments are 15 minutes with a GP and waiting times for a routine appointment may vary.

We operate using an 'on the day' appointment system. If you would like to request an on the day appointment, please contact reception on 0191 2822890 when our phonelines open at 8.30am. All requests for an appointment are triaged at reception using questions provided by the GP. The GP reviews the responses and will then allocate the most appropriate appointment. For opening hours click here>>

The appointment might not be with a GP and may instead be with a Pharmacist, Physio, Nurse Practitioner, Advanced Clinical Practitioner, or a GP at the walk-in centre. The appointment may be a routine appointment, in which case you will be offered the next available appointment, waiting times for a routine appointment may vary.

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Your GP or nurse may offer you a chaperone for certain examinations. This is also something you can request.

Need to see a GP when we're fully booked?

Newcastle Extended Access Service now provide additional appointments for patients who require urgent attention. Contact us on 0191 2822890 and we can book an appointment for you at Molineux Street and Ponteland Walk-in Centres.

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Have you tried our eConsult service?
You can submit an online questionnaire via the main website and you will receive a response by the end of the next working day. eConsult's are reviewed by a doctor and if you need an appointment or treatment, they will arrange that. This is a great way to get a doctor's advice without ringing the practice. Open eConsult >>

Emergency Appointments

Any registered patient with an urgent medical problem who feels they require an appointment on the same day needs to contact the surgery as early as possible by calling our main switchboard number on 0191 2822890.

Be prepared to give the following details to the receptionist when you telephone:

• Full name of person for whom the call is being made
• Date of birth of the patient
• Telephone number
• Brief details of patients illness

Please do not abuse this facility as it could cause delay for genuinely urgent cases.

Interpreting Services

Language Empire can provide male & female interpreters in a range of languages to help you in your appointment. Simply ask for an interpreter when booking your appointment. You are encouraged to use this facility. There is no charge to the patient.

Home Visits

A doctor can deal with approximately four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the surgery if at all possible. However, we can visit you at home if your medical condition makes this necessary.

Please make requests for non-urgent home visits by calling our main switchboard number on 0191 2822890. (Later requests may be scheduled for the following day).

You can be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Pharmacy First

We regularly use Pharmacy First who provide NHS-funded treatment and advice, where clinically appropriate, for a range of symptoms and conditions. This includes, but is not limited to, sinusitis, sore throat, acute otitis media, infected insect bite, impetigo, shingles, and uncomplicated urinary tract infections in women.

You may automatically be referred to your nominated pharmacy using Pharmacy First if you fit the criteria. You will hear from the pharmacy within 24 hours and receive a local consultation for minor ailments by Community Pharmacists.

Disabled Access / Special Requirements

Our surgery is on two floors. Unfortunately, there is no lift available within the building. This will not affect the services we offer or your ability to the GP of your choice. Please let reception know if you need to be seen on the ground floor when making your appointment. If you have any other requirements to make your visit to the surgery easier, please let a member of our team know.