Patient feedback
Patient feedback
Friends and Family feedback test
The practice takes patient feedback very seriously and is committed to both seeking and acting on feedback received. One way we gather feedback is through our Friends and Family feedback test.
Each month, the practice collects responses from the friends and family test results and from feedback forms provided in the surgery and after appointments. All patients receive the friends and family survey via text message after their appointment at the surgery.
The results are collated each month, and you can view the latest results below as well as download reports from previous months.
Friends and Family test results for September 2025
These responses were collected from the friends and family test results and from feedback forms provided in the surgery and after appointments. All patients receive the friends and family survey via text message after their appointment at the surgery.
In September, our patients extended their thanks to our team, in particular our nurses and doctors, and were grateful for the care we provide.
We received positive feedback from 87 patients who reported they felt their care was 'good' or 'very good.' We really value patient feedback and want to hear from you. If you would like to leave feedback about your recent visit or any care we have provided, you can contact us by phone on 0191 2822890 or contact us by email at west.road@nhs.net.