Friends and Family feedback test

The practice takes patient feedback very seriously and is committed to both seeking and acting on feedback received. One way we gather feedback is through our Friends and Family feedback test.

Each month, the practice collects responses from the friends and family test results and from feedback forms provided in the surgery and after appointments. All patients receive the friends and family survey via text message after their appointment at the surgery.

The results are collated each month, and you can view the latest results below as well as download reports from previous months.

These responses were collected from the friends and family test results and from feedback forms provided in the surgery and after appointments. All patients receive the friends and family survey via text message after their appointment at the surgery.

In June, patients felt the service provided by the practice was excellent and prompt, our patients felt well looked after. We had lots of positive comments about the high standard of customer care provided by our reception team, as well as the care and attention of our doctors and nurses.

Patients felt the practice was clean and tidy, and that this level of cleanliness is maintained.