Patient feedback
Patient feedback
Friends and Family feedback test
The practice takes patient feedback very seriously and is committed to both seeking and acting on feedback received. One way we gather feedback is through our Friends and Family feedback test.
Each month, the practice collects responses from the friends and family test results and from feedback forms provided in the surgery and after appointments. All patients receive the friends and family survey via text message after their appointment at the surgery.
The results are collated each month, and you can view the latest results below as well as download reports from previous months.
Friends and Family test results for February 2026
These responses were collected from the friends and family test results and from feedback forms provided in the surgery and after appointments. All patients receive the friends and family survey via text message after their appointment at the surgery.
During February, 149 of our patients returning the survey felt our service was very good with a further 45 rating it as good.
We also had positive results about the eConsult system with all of the patients choosing to provide feedback saying they were very satisfied and received such a quick response from the practice.