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Patient feedback
Patient feedback
Friends and Family feedback test
The practice takes patient feedback very seriously and is committed to both seeking and acting on feedback received. One way we gather feedback is through our Friends and Family feedback test.
Each month, the practice collects responses from the friends and family test results and from feedback forms provided in the surgery and after appointments. All patients receive the friends and family survey via text message after their appointment at the surgery.
The results are collated each month, and you can view the latest results below as well as download reports from previous months.
Friends and Family test results for August 2026
These responses were collected from the friends and family test results and from feedback forms provided in the surgery and after appointments.
All patients receive the friends and family survey via text message after their appointment at the surgery.
In August, 156 of our patients felt our service was very good and 55 felt it was good. Only 7 patients felt our service was poor/very poor.
We had positive results about the eConsult system. Patients reported the system was efficient and effective for communications between themselves and the surgery. Also, patients reported the eConsult process was straightforward to use.