Friends and Family feedback test

The practice takes patient feedback very seriously and is committed to both seeking and acting on feedback received. One way we gather feedback is through our Friends and Family feedback test.

Each month, the practice collects responses from the friends and family test results and from feedback forms provided in the surgery and after appointments. All patients receive the friends and family survey via text message after their appointment at the surgery.

The results are collated each month, and you can view the latest results below as well as download reports from previous months.

These responses were collected from the friends and family test results and from feedback forms provided in the surgery and after appointments.

All patients receive the friends and family survey via text message after their appointment at the surgery.

During April, 170 of our patients returning the survey felt our service was very good with a further 35 rating it as good.

We also had some positive feedback regarding eConsult with patients advising they were extremely satisfied with the service, and others advising they were seen by the GP quickly after using this service.