Part of the Great North Care Record

West Road Medical Centre is a part of the Great North Care Record. This means we make information we record about you available electronically on the Great North Care Record. Health and care staff from other organisations in the North East and North Cumbria who are involved in your care can then access this information. It helps us make your care better and safer. If you want to find out more about the Great North Care Record, or have any concerns; visit the website, email gncarerecord@nhs.net or call the helpline on 0344 811 9587 (open Monday - Friday 9am - 5pm).

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What is the Great North Care Record?

Great North Care Record gives the staff caring for you a more complete picture of your medical history. It does this by making information held about you in different places such as your GP practice or local hospital available to the staff who are looking after you. Being able to access this information helps make your care safer.

How does it work?

Your GP, local hospital, social care, community or mental health team all hold different electronic records about you. This means your complete health and care record is like a jigsaw puzzle, with the pieces held in different places. This is probably why you have been asked the same questions over and again by different staff. We know it can be frustrating having to repeat the same information.

The Great North Care Record joins the pieces of the puzzle together and allows health and care professionals to see a more complete picture. Reducing the need for you to repeat information.

Health and care staff can spend a lot of their time contacting different teams to find out more about you. With the Great North Care Record, they can access this vital medical information at the touch of a button, and then provide you with the most appropriate care.