What to do when your GP practice is closed

If it's a life-threatening emergency call 999
If you need medical help but it's not an emergency call 111

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

When to call 111

You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don't know who to call for medical help

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

NHS 111 is the number to call when you need medical help fast but it's not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year

Newcastle General Hospital NHS Walk-In-Centre

You can see an experienced nurse for treatment of minor injuries & illnesses, seven days a week, 8am until 9pm at Newcastle General Hospital NHS Walk-In-Centre, Westgate Road and Ponteland Road Walk-In-Centre, Cowgate. You do not need an appointment.